Billing Overview
Driive billing is designed to be straightforward. Your subscription is managed through Stripe, one of the most trusted payment platforms in the world, and you can see everything about your plan right from within the app.
The billing page
To view your billing information:
Go to Account > Billing in the sidebar.
The billing page gives you a snapshot of your subscription at a glance:
Current plan — The plan you're subscribed to.
Billing frequency — Whether you're on monthly or annual billing.
Seat count — The number of active team members on your account.
Pricing breakdown — A clear breakdown showing your base plan cost, per-seat cost, and total.
Next payment date — When your next invoice will be charged.
Payment method — The card or payment method on file.
How billing works
Driive subscriptions are powered by Stripe. Here's what that means for you:
Automatic billing — Your payment method is charged automatically on each billing cycle (monthly or annually).
Seat-based pricing — Your cost scales with the number of active team members. See Seat-Based Pricing for details.
Secure payments — Driive never stores your card details directly. All payment processing is handled by Stripe with bank-level encryption.
Billing portal — For detailed invoice history, payment method management, and subscription changes, you can open the Stripe-hosted billing portal directly from the billing page.
Account statuses
Your Driive account has a status that determines what you can access:
Trialing
You're in your free trial period. All features are available. No payment method is required until the trial ends. See Free Trial for details.
Active
Your subscription is active and your payment method is current. Full access to all features.
Past due
A payment has failed but Stripe is still retrying. You may continue to have access during the retry period, but you should update your payment method as soon as possible to avoid disruption.
Locked
Your account is locked because your trial has ended without a subscription, or your payment has failed after all retry attempts. When locked:
You can still sign in and access the billing page.
You cannot create appointments, manage your schedule, or use core features.
Your data is preserved — nothing is deleted.
To unlock, subscribe to a plan or update your payment method.
Who can manage billing?
Only users with the Admin role can access the billing page and make changes to the subscription. Members and Restricted users do not see billing options in the sidebar.
If you need to make a billing change but don't have Admin access, ask an Admin on your team. Learn more about roles in User Roles Explained.
Next steps
Free Trial — Learn what's included and what happens when your trial ends.
Seat-Based Pricing — Understand how your team size affects your cost.
Managing Payment Methods — Add or update your payment method.