Appointment Reminders

No-shows and last-minute cancellations cost your business time and money. Driive's appointment reminders give your customers a heads-up 24 hours before their scheduled appointment, reducing missed visits and keeping your day on track.

How reminders work

Driive automatically sends a reminder notification 24 hours before the scheduled appointment start time. The reminder is sent to the customer — it's designed to confirm the upcoming visit and give them a chance to reschedule if something has changed.

For example, if an appointment is scheduled for Wednesday at 2:00 PM, the reminder goes out on Tuesday at 2:00 PM.

Who receives reminders

• Customers receive reminders via email and/or SMS (depending on the contact information available and the notification channels enabled).

• Team members do not receive appointment reminders. Team members see upcoming appointments on their calendar and dashboard instead.

What the reminder contains

The reminder email includes:

• Appointment date and time

• Service name (appointment type)

• Service location or address

• Assigned team member name

• A link to view appointment details

• An option to reschedule if needed

The SMS version is shorter — it includes the date, time, service name, and a link to view or manage the appointment.

Enabling and disabling reminders

Reminders are controlled at the appointment type level. To toggle them:

1. Go to Setup > Appointment Types.

2. Select the appointment type you want to configure.

3. Open the Notifications tab.

4. Find the Appointment Reminder toggle and turn it on or off.

When disabled, no reminder is sent for appointments of that type — even if the customer has a valid email and phone number on file.

Tip: Keep reminders enabled for most appointment types. They're one of the most effective ways to reduce no-shows, especially for in-home services where the customer needs to be present.

Reminder delivery timing

Reminders are processed in batches to ensure reliable delivery. Here's what to expect:

• Target window: 24 hours before the appointment start time

• Delivery: Reminders may arrive within a few minutes of the 24-hour mark, depending on processing load

• Short-notice appointments: If an appointment is booked less than 24 hours in advance, no reminder is sent — the booking confirmation serves as the notification

Frequently asked questions

Can I change the reminder timing (e.g., send it 48 hours before instead of 24)? Not currently. Reminders are fixed at 24 hours before the appointment. If this is something you need, reach out to our support team — we'd love to hear your use case.

Does the customer receive both an email and an SMS reminder? If the customer has both an email address and a phone number on file, and both channels are enabled, they receive the reminder on both channels.

What if the appointment is rescheduled after the reminder is sent? If the appointment is rescheduled, the customer receives a separate Booking Rescheduled notification with the updated time. A new reminder is sent 24 hours before the new appointment time (as long as the new time is more than 24 hours away).

What if the appointment is cancelled after the reminder is sent? The customer receives a Booking Cancelled notification confirming the cancellation. No further reminders are sent.

Next steps

• Customer Notifications — See all the notifications your customers receive.

• Managing Your Preferences — Control which notifications you receive as a team member.

• Troubleshooting Notifications — Fix issues with reminders not arriving.