Managing Payment Methods

Your payment method is how Driive charges you for your subscription. You can add a new card, update an existing one, or switch payment methods at any time through the billing portal.

Adding or updating your payment method

1. Go to Account > Billing.

2. Click the Manage button to open the Stripe billing portal.

3. In the billing portal, select Payment methods.

4. Add a new card or update your existing one.

5. Close the portal to return to Driive.

Changes take effect immediately. Your next invoice will be charged to the updated payment method.

Tip: If your card is expiring soon, update it before the expiration date to avoid a failed payment.

The payment method indicator

On the Driive billing page, you can see whether a payment method is on file:

• Payment method on file — A card or payment method is saved and will be used for the next charge.

• No payment method — No card is on file. You need to add one before your next billing cycle (or before your trial ends) to maintain access.

Supported payment methods

Driive accepts payment methods supported by Stripe, including:

• Visa

• Mastercard

• American Express

• Discover

• Other major credit and debit cards

The exact options available may vary by region. The Stripe billing portal shows all methods available to you.

What happens if a payment fails

When a payment fails, here's what to expect:

1. Immediate notification — You receive an email from Stripe letting you know the payment didn't go through.

2. Retry attempts — Stripe automatically retries the charge several times over the following days.

3. Past due status — Your account is marked as "past due" during the retry period. You may still have access, but you should update your payment method as soon as possible.

4. Account lock — If all retry attempts fail, your account is locked. You can still sign in and access the billing page, but core features are unavailable until payment is resolved.

To fix a failed payment:

1. Go to Account > Billing.

2. Click Manage to open the billing portal.

3. Update your payment method with a valid card.

4. The next retry (or your manual payment) processes against the new card.

Your account unlocks automatically once payment succeeds.

Removing a payment method

You can remove a payment method from the Stripe billing portal. However, if you have an active subscription, you need at least one valid payment method on file. Stripe will prompt you to add a replacement before allowing removal.

Next steps

• Billing Overview — Understand your billing page and account statuses.

• Troubleshooting Billing — Fix issues with failed payments and locked accounts.

• Monthly vs. Annual Billing — Consider switching billing frequencies to save.