Notifications

Keeping everyone in the loop is critical when you're running a home-service business. Driive's notification system automatically sends the right message to the right person at the right time — so your customers know when to expect you and your team knows what's coming up next.

In this section

Article	What you'll learn
Notifications Overview	How Driive's two-layer notification system works across email and SMS channels.
Customer Notifications	Every email and text your customers receive — booking confirmations, reminders, cancellations, and more.
Team Notifications	What your team members receive — new request alerts, booking updates, calendar conflicts, and integration warnings.
Appointment Reminders	How the 24-hour reminder works, who receives it, and how to enable or disable it per appointment type.
Managing Your Preferences	How individual team members control which notifications they receive and through which channels.
Troubleshooting Notifications	Fixes for missing emails, undelivered SMS messages, and other common notification issues.

Where to go next

Appointment Types — Configure notification settings for each service you offer.
Teams and Users— Manage who receives team notifications.
Company Settings — Update your business name and branding that appear in notification emails.