Team Notifications
Your team members receive notifications to keep them aware of what's happening with their schedule and the business. From new booking requests to calendar conflicts, these alerts help your crew stay in sync without constantly checking the app.
New Request Alert
When it's sent: When a new booking request comes in from a customer.
Who receives it: Team members who are eligible for the appointment type and have "New requests" notifications enabled.
What it contains:
Customer name and contact info
Requested service (appointment type)
Requested date and time (if applicable)
Service location or address
A link to view and respond to the request
Channels: Email
New request alerts help your team act quickly on incoming bookings. The faster you respond, the more likely you are to win the job.
Tip: If multiple team members are eligible for the same appointment type, all of them receive the new request alert. The first person to claim or respond wins the assignment.
Booking Confirmed (Internal)
When it's sent: When a customer confirms an appointment time.
Who receives it: The assigned team member, plus any team members who have "Any bookings" notifications enabled.
What it contains:
Customer name and contact info
Appointment date, time, and duration
Service name
Service location or address
A link to view the appointment
Channels: Email
This notification lets team members know that a confirmed appointment has been added to their schedule.
Booking Rescheduled (Internal)
When it's sent: When an appointment's date or time changes — whether rescheduled by the customer, another team member, or an admin.
Who receives it: The assigned team member, plus any team members with "Any bookings" notifications enabled.
What it contains:
New appointment date and time
Customer name
Service name and location
A link to view the updated appointment
Channels: Email
Schedule changes can cause confusion if team members aren't notified. This alert makes sure nobody shows up at the wrong time.
Booking Cancelled (Internal)
When it's sent: When an appointment is cancelled — by the customer, a team member, or an admin.
Who receives it: The assigned team member, plus any team members with "Any bookings" notifications enabled.
What it contains:
Cancelled appointment details (customer, date, time, service)
Who cancelled it
A link to view the cancelled appointment record
Channels: Email
Cancellation alerts free up your team's schedule and prevent wasted trips to job sites.
User Invitation
When it's sent: When an admin invites a new person to join the organization.
Who receives it: The invited person (via the email address provided during the invite).
What it contains:
Your organization name
A welcome message
A magic link button to accept the invitation
Channels: Email
This is the onboarding email that brings new team members into your Driive organization. Learn more about the invite flow in Inviting Users.
Calendar Conflict Alert
When it's sent: When an event on a team member's connected external calendar (Google Calendar, Outlook) overlaps with a Driive appointment.
Who receives it: The team member whose calendar has the conflict.
What it contains:
The Driive appointment details (date, time, customer, service)
A summary of the conflicting external event
A link to view the appointment in Driive
Channels: Email
Calendar conflicts can lead to double-bookings and missed appointments. This alert gives your team a chance to resolve the overlap before it becomes a problem.
Note: Conflict detection requires a connected calendar integration. See Integrations to set up Google Calendar or Outlook.
Integration Disconnected
When it's sent: When an integration (Google Calendar, Outlook, CompanyCam, etc.) loses its authorization and can no longer sync.
Who receives it: The team member whose integration was disconnected, plus organization admins.
What it contains:
Which integration was disconnected
A brief explanation of what happened
A link to reconnect the integration
Channels: Email
Disconnections can happen when a password changes, a token expires, or permissions are revoked. This alert makes sure you know about it quickly so you can reconnect before it affects scheduling.
Controlling which team notifications you receive
Every team member can choose which categories of notifications they want:
Your bookings — Notifications about appointments assigned to you.
Any bookings — Notifications about all appointments across the organization.
New requests — Alerts when new booking requests come in.
Adjust these in Profile > Notifications. For details, see Managing Your Preferences.
Next steps
Managing Your Preferences — Fine-tune which notifications you receive and how.
Customer Notifications — See what your customers receive at each stage of the booking process.
Troubleshooting Notifications — Fix issues with missing or misdirected team notifications.