Troubleshooting Calendar

If something looks off on your calendar — missing events, wrong times, or a blank schedule — this guide covers the most common causes and how to fix them.

External events not appearing

Symptoms: You connected Google Calendar or Outlook, but external events don't show up on the Driive calendar.

What to check:

Verify the integration is connected. Go to Setup > Integrations and confirm that your Google or Outlook account shows a "Connected" status. If it shows "Disconnected" or you see an error, reconnect the account.
Check which calendar is synced. When you connect Google or Outlook, you may have multiple calendars (e.g., "Work," "Personal," "Holidays"). Make sure the calendar containing your events is selected for sync.
Confirm the user's connection. Each user needs to connect their own calendar account. Your connection as an admin doesn't automatically sync calendars for everyone else. Ask the user to check their External Calendars connection in their own settings.
Check the calendar panel filter. Make sure the user whose events you're looking for is checked in the calendar panel. If they're unchecked, their events — including synced external ones — won't appear.

Related: Integrations

Calendar appearing empty after connecting Google or Outlook

Symptoms: You just connected your calendar, but the Driive calendar still looks empty.

What to check:

Give it a few minutes. The initial sync can take 2-5 minutes depending on how many events are on your calendar. Refresh the page after a short wait.
Check the date range. Driive syncs events within a specific window around the current date. If you're looking at dates far in the past or future, those events may not be synced yet.
Refresh the page. After the initial sync completes, do a full page refresh (Ctrl+R or Cmd+R) to ensure the calendar loads the latest data.

If events still don't appear after 10 minutes, try disconnecting and reconnecting the integration.

Timezone mismatches

Symptoms: Appointments or events appear at the wrong time — shifted by one or more hours.

What to check:

Organization timezone. Go to Setup > Company and verify that your organization's timezone is set correctly. This is the default timezone Driive uses for scheduling and display.
User timezone. Each user can have their own timezone setting. If a user is in a different timezone than the organization, their events should still display correctly — but only if their timezone is set accurately. Check this on the user's profile under Setup > Users.
External calendar timezone. Make sure your Google or Outlook calendar is also set to the correct timezone. If your external calendar uses a different timezone than Driive, events may appear shifted.
Browser timezone. Driive uses your browser's timezone for display. If you're traveling or using a VPN that changes your apparent location, your browser's timezone may not match your usual one. Check your device's clock and timezone settings.

Tip: The simplest way to avoid timezone issues is to make sure your organization timezone, user timezones, and external calendar timezones all match.

Events showing wrong times

Symptoms: A specific appointment or event shows the wrong start or end time, but other events look fine.

What to check:

Check the appointment detail. Click the appointment on the calendar to open its details. Verify the start time, end time, and timezone listed there.
Check for recent edits. If someone recently rescheduled the appointment, the calendar may need a moment to update. Refresh the page.
Daylight saving time transitions. Around DST changes (spring forward, fall back), some events created close to the transition may appear off by an hour. If this happens, edit the appointment time and save it again to recalculate.

Calendar is slow or unresponsive

Symptoms: The calendar takes a long time to load, or switching views feels sluggish.

What to check:

Reduce the number of visible users. If you have many users selected in the calendar panel, the calendar has to render a lot of data. Try filtering to a smaller group.
Check your internet connection. The calendar loads data from the server in real time. A slow or unstable connection can cause delays.
Try a different browser. If the issue persists, try opening Driive in a different browser to rule out browser-specific issues.

Appointments not showing on the calendar

Symptoms: You created an appointment in Driive, but it doesn't appear on the calendar.

What to check:

Check the appointment status. Only appointments with a scheduled time appear on the calendar. If the appointment is still Needs Scheduled, it lives in the Unscheduled view until you pick a time — use Find a Time or Share Booking Link to get it scheduled.
Check the date. Make sure you're viewing the correct date on the calendar. Use the date picker or the Today button to navigate.
Check the user filter. If the appointment is assigned to a specific user and that person is unchecked in the calendar panel, the appointment won't appear.

Still need help?

If none of the above solutions resolve your issue, reach out to our support team with the following details:

Which calendar view you're using (Day, Week, Month)
Which users are affected
Whether the issue is with Driive appointments, external events, or both
Screenshots of the issue, if possible

This helps us diagnose the problem faster.