Managing Your Notification Preferences
Every user in Driive can control which notifications they receive and how they receive them. Whether you want to be notified about every booking across the organization or only the appointments assigned to you, preferences are easy to adjust.
Accessing your notification preferences
- Click your avatar or name in the bottom-left corner of the sidebar.
- Select Notifications.
Notification categories
Your preferences are organized into three groups — Bookings, Issues, and Marketing:
Your Bookings
Notifications about appointments that are assigned to you. This includes:
- Booking confirmed
- Booking rescheduled
- Booking cancelled
Most users keep this enabled — it's how you know what's on your schedule.
Any Bookings
Notifications about all appointments across the organization, not just yours. This is useful for admins or office managers who need visibility into the full schedule.
Tip: If you're getting more notifications than you need, try disabling Any Bookings and keeping only Your Bookings. You'll still see your own schedule updates without the noise from the rest of the team.
New Issues
An email when a new issue appears in your Inbox — a request waiting on details or approval, an appointment that still needs a time, a lead flagged for review.
This is especially useful when your team shares triage duty. Turn it off if you don't need to see new issues as they arrive.
Choosing your notification channels
- Email — Detailed notification emails with full appointment information and action links. Booking and issue notifications are delivered by email.
- SMS — Shorter text message alerts. SMS is currently offered for product updates only — your customers, on the other hand, can receive booking texts based on each appointment type's notification settings.
Marketing communications
At the bottom of the notification preferences page, you'll find Product Updates & Tips under the Marketing group. This controls whether you receive product news, tips, and best practices from Driive — by email, SMS, or both.
Marketing messages are separate from your operational notifications. Opting out of marketing does not affect your booking or issue notifications.
Per-appointment-type notification overrides
Beyond your global preferences, notification behavior can also be configured at the appointment type level. These settings are managed by admins and affect which customer notifications are sent for each service.
To view or change these:
- Go to Setup > Appointment Types.
- Select an appointment type.
- Open the Notifications tab.
Appointment type notification settings control the customer-facing side (confirmations, reminders, cancellations, reschedules). Your personal preferences control the team-facing side (which alerts you receive about bookings and issues).
Common preference setups
Here are a few common configurations based on role:
| Role | Your Bookings | Any Bookings | New Issues |
|---|---|---|---|
| Field technician | On | Off | Off |
| Office manager | Off | On | On |
| Business owner | On | On | On |
| Part-time crew member | On | Off | Off |
These are suggestions — adjust based on what works for your workflow.
Next steps
- Team Notifications — See every notification type your team can receive.
- Customer Notifications — Understand what your customers see.
- Troubleshooting Notifications — Fix issues with missing or excessive notifications.