Notifications Overview
Driive keeps your customers informed and your team in sync by sending automatic notifications whenever something important happens with an appointment. You don't need to manually email customers or chase down your crew — the system handles it for you.
Two layers of notifications
Driive's notifications are split into two groups based on who receives them:
Customer-facing notifications
These go to the person booking the appointment. They include confirmations, reminders, rescheduling notices, cancellations, and an "your technician is on the way" message when a job is dispatched. Your customers receive these automatically — no action required from your team.
Learn more in Customer Notifications.
Team notifications
These go to the users in your organization. They include booking updates for your own appointments (or every appointment across the organization, if you opt in), alerts when you're assigned to or removed from a job on the Dispatch board, notices when a new issue lands in your Inbox, and integration status changes. Team notifications help your crew stay on top of their schedule without constantly checking the app.
Learn more in Team Notifications.
Notification channels
Driive delivers notifications through two channels:
- Email — The primary channel. All notification types are available via email. Emails include rich formatting with appointment details, location maps, and action buttons.
- SMS — Available for time-sensitive notifications like booking confirmations and appointment reminders. SMS messages are shorter and include a link to view full details.
Not every notification type supports both channels. The articles in this section specify which channels are available for each notification.
When notifications are sent
Notifications are event-driven — they fire automatically when something happens:
| Event | Customer notified? | Team notified? |
|---|---|---|
| Appointment booked/confirmed | Yes | Yes |
| Appointment rescheduled | Yes | Yes |
| Appointment cancelled | Yes | Yes |
| Appointment reminder (the day before) | Yes | No |
| Technician marked on the way (en route) | Yes | No |
| Booking link shared with the customer | Yes | No |
| Customer-visible comment added | Yes | No |
| Technician assigned to / removed from a job | No | Yes (that tech) |
| New issue lands in your Inbox | No | Yes |
| Integration disconnected | No | Yes |
Where to configure notifications
Notification settings live in several places depending on what you want to control:
- Appointment type settings — Enable or disable specific customer notifications (like reminders) for each service. Go to Setup > Appointment Types, select a type, and open the Notifications tab.
- Personal preferences — Each user controls which notifications they receive. Go to Account > Notifications. See Managing Your Preferences.
- Company settings — Your business name, logo, and branding appear in all outgoing notification emails. Update these in Setup > Company. See Company Settings.
Next steps
- Customer Notifications — See every notification your customers receive and what each one contains.
- Team Notifications — See every notification your users receive.
- Managing Your Preferences — Learn how to fine-tune which notifications you get.