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Driive Help Center

Configuring Your Service Area

Setting up your service area tells Driive where you work. Customers outside this boundary won't be able to book, which keeps your schedule focused on jobs you can actually reach. This article walks through every setting.

Where to find service area settings

Go to Setup > Company in the sidebar and scroll to the Service Area section. You'll see a map preview and configuration options.

Setting your center address

The center address is the starting point for your service area radius. This is typically your business address, shop, or warehouse — wherever your team leaves from in the morning.

  1. In the Center Address field, start typing your address. Driive uses Google Places to auto-suggest matches.

  2. Select the correct address from the suggestions.

  3. The map updates to show a pin at your location.

Tip: If your crews start from different locations each day, use your main office or the most central hub. You can always adjust the radius to be generous enough to cover the wider area.

Setting the radius

The radius determines how far from your center address you're willing to travel for jobs.

  1. Find the Radius slider or input field.

  2. Set the distance in miles (e.g., 15 miles, 30 miles, 50 miles).

  3. The map preview updates in real time, drawing a circle around your center address that shows your coverage area.

Choosing the right radius

Business type

Suggested radius

Dense urban area (city)

10-20 miles

Suburban metro

20-40 miles

Rural or regional

40-75+ miles

Statewide service

100+ miles

Factors to consider:

  • Drive time, not just distance — 30 miles in a rural area might take 30 minutes, but 30 miles in a city could take over an hour. Factor in realistic travel times.

  • Number of appointments per day — A wider radius means fewer appointments because of longer drives.

  • Customer expectations — If you advertise "serving the greater Phoenix area," make sure your radius actually covers it.

Map preview

The map below the radius setting gives you a visual confirmation of your coverage area. Use it to:

  • Verify that key neighborhoods, cities, or zip codes fall within your circle

  • Check that the boundary looks reasonable for your business

  • Spot-check edge cases — is that suburb on the outskirts inside or outside your radius?

The map updates instantly as you change the center address or radius, so you can experiment until the coverage looks right.

Start and return location

For businesses that optimize crew routes, Driive offers settings for start location and return location:

  • Start location — Where your crew begins their day. This defaults to your center address but can be customized per team or member if your crews start from different locations.

  • Return location — Where your crew returns at the end of the day. If your team returns to the shop, set this to match your center address.

These settings help Driive factor in first-mile and last-mile drive times when calculating available time slots. If a morning appointment is far from the start location, Driive accounts for the initial drive time and may adjust the earliest available slot.

Service area override

In some cases, you may want to accept a booking outside your normal service area — for a high-value customer, an emergency call, or a referral in a neighboring town.

When manually creating an appointment (not through the customer-facing booking page), you can override the service area check. This lets you book the appointment even though the address falls outside your radius.

The override is per-appointment and doesn't change your service area settings. Your booking page continues to enforce the radius for self-service customers.

Note: The override is available only when Admins or Members create appointments manually through the Driive dashboard.

Saving your service area

Click Save after making changes. The updated service area takes effect immediately on your booking pages. Customers who visit your booking page will be checked against the new radius right away.

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