Teams Overview

Teams in Driive are groups of team members that you use to organize scheduling and assignment. Think of them as your real-world crews mapped into the platform — "Roofing Crew," "HVAC Team," "Plumbing Specialists," or whatever makes sense for your business.

What is a team?

A team is a named group of one or more team members. Teams let you:

• Organize your people — Group technicians, installers, or service reps by skill set, department, or crew.

• Control appointment eligibility — When you create an appointment type, you choose which teams (or individual members) can be assigned to it. Only eligible members show up in the scheduler.

• Simplify calendar filtering — Filter your calendar by team to see just one crew's schedule at a time.

A team member can belong to multiple teams. For example, a versatile technician might be on both the "HVAC Team" and the "Electrical Team."

How teams relate to appointment types

When you configure an appointment type, you select which teams are eligible to handle that service. This connection determines:

• Who appears in the scheduler — When you assign an appointment, only members from eligible teams are listed.

• What customers see on booking pages — Driive only shows available time slots for eligible team members, so customers are automatically routed to the right crew.

For example, if your "Roof Inspection" appointment type is assigned to the "Roofing Crew" team, customers booking a roof inspection will only see availability for members of that team.

How teams relate to availability

Each team member has their own availability settings that layer on top of your organization's business hours. When Driive calculates open time slots for a booking page, it checks:

1. Your organization's business hours

2. The individual member's availability overrides

3. Events on the member's connected calendar

Teams don't have their own hours — availability is always set at the member level. But because appointment types are tied to teams, the practical effect is that each service only shows availability for the right group of people.

Learn more in Availability and Service Area.

Where to find teams

You manage teams from the sidebar: Setup > Teams. From this page you can:

• View all your teams as cards showing the team name, description, and member count

• Create a new team

• Click into a team to see its members and edit its details

Team members are managed from Setup > Users, where you can invite new people, change roles, and view everyone across all teams.

Next steps

• Creating and Managing Teams — Set up your first team and add members.

• Inviting Users — Bring your crew into Driive.

• Users Roles Explained — Understand Admin, Member, and Restricted roles.