Booking Channels Overview
Driive gives you several ways to put your booking page in front of customers. Each one is called a booking channel — a distinct surface where customers can discover and start the booking process. The more channels you activate, the more opportunities customers have to schedule with you.
Where to find booking channels
Click Booking Channels in the left sidebar. You'll see a list of all available channels, each with its current status and a quick-action button to configure or copy.
Available channels
Website widget
A small code snippet you add to your website that displays a floating "Book Now" button. When customers click it, your booking page opens right on your site — no redirects, no new tabs. This is the most common channel for home-service businesses with an existing website.
Learn more: Website Widget
Voice channel
Phone-based scheduling for customers who prefer to call rather than book online. Driive's voice channel lets callers schedule appointments over the phone, with the booking flowing into your Driive dashboard just like an online request.
Learn more: Voice Channel
Booking links
Direct URLs to your booking page that you can share anywhere — text messages, emails, social media posts, Google Business Profile, business cards, and more. You get both an organization-level link (shows all your services or a routing form) and per-appointment-type links (skip straight to a specific service).
Learn more: Sharing Booking Links
Channel status indicators
Each channel shows a status badge so you can see at a glance what's active and what still needs setup.
Status | Meaning |
|---|---|
Setup | The channel has been created but isn't fully configured yet. Follow the setup steps to go live. |
Live | The channel is active and customers can book through it. |
When you first create your Driive account, channels start in the Setup state. As you complete the configuration for each one, it transitions to Live.
Why multiple channels matter
Home-service customers find you in different ways. Some land on your website, some see a link in a text message, and some call your office directly. By activating multiple booking channels, you meet customers where they are:
Website visitors see the floating widget and can book without leaving your site.
Text and email recipients click a direct link and land on your booking page in seconds.
Phone callers book through voice without needing internet access or tech comfort.
Social media followers tap a link in your bio or post to schedule instantly.
Each channel funnels into the same Driive dashboard. No matter how a customer books, the appointment shows up on your kanban board and calendar, assigned to the right team member with all the details attached.
Tip: Start with the channel your customers use most — usually the website widget or a booking link — and add more over time. Even one active channel is a significant upgrade over phone-only scheduling.
What's next
Website Widget — Add the "Book Now" button to your website.
Voice Channel — Set up phone-based booking.
Sharing Booking Links — Get your links and start sharing.