Deactivating a User
When someone leaves your company, goes on extended leave, or no longer needs access to Driive, you can deactivate their account. Deactivation removes them from the scheduling rotation while preserving their appointment history — nothing gets deleted.
How to deactivate a team member
Only Admins can deactivate team members.
Go to Setup > Users.
Find the member you want to deactivate.
Click on their name to open their profile.
Click Deactivate (or open the member menu and select Deactivate Member).
Confirm the deactivation in the dialog.
The member's status changes to Inactive immediately.
What happens when you deactivate someone
Removed from scheduling
The member no longer appears as an available option when assigning appointments.
They are removed from the availability pool on booking pages — customers won't see their time slots.
They no longer appear in calendar team views (unless you explicitly filter for inactive members).
Existing appointments are preserved
Any appointments already assigned to the deactivated member remain in the system. Their name stays on those appointments for historical reference.
The deactivated member won't receive new appointments, but existing future appointments assigned to them may need to be reassigned. Check the calendar to see if any upcoming jobs need a new assignee.
Access is revoked
The deactivated member can no longer sign into Driive.
If they try to log in, they'll see a message indicating their account is inactive.
Team membership is retained
The member stays listed on any teams they belonged to, but their status shows as inactive. This makes it easy to see who used to be on a team without losing that information.
Impact on billing
Driive uses seat-based pricing. When you deactivate a member:
Your active seat count decreases by one.
The billing adjustment takes effect at your next billing cycle. You won't be charged for the deactivated seat going forward.
If you're on a monthly plan, you'll see the change reflected on your next invoice.
Learn more about how seats affect your subscription in Billing and Account.
How to reactivate a team member
If someone returns or you need to restore access:
Go to Setup > Users.
Find the inactive member (you may need to toggle a filter to show inactive users).
Click on their name to open their profile.
Click Reactivate (or select Reactivate Member from the menu).
Confirm the reactivation.
The member's status changes back to Active. They regain access to Driive, reappear in the scheduler, and their seat is added back to your billing.
Note: Reactivating a member restores their previous role and team memberships. You don't need to re-invite them or re-configure their profile.
Deactivation vs. deletion
Driive uses deactivation rather than permanent deletion for team members. This is intentional:
Appointment history stays intact — You can always see who was assigned to a past job.
Reactivation is easy — If someone comes back, you don't have to start from scratch.
Audit trail is preserved — For businesses that need records of who did what and when.
If you need to fully remove someone's data for compliance reasons, contact Driive support.
Checklist before deactivating
Before you deactivate a team member, consider:
[ ] Reassign upcoming appointments — Check the calendar for any future appointments assigned to this person and reassign them to another team member.
[ ] Review team membership — If they were the only member of a team, that team will have zero members. Consider adding someone else or updating your appointment types.
[ ] Check integrations — If the member had a connected Google Calendar or Outlook account, the integration will stop syncing for their account.
Next steps
Inviting Users — Add a replacement to the team.
User Roles Explained — Make sure the right people have the right level of access.
Billing and Account — See how your seat count affects your subscription.