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Driive Help Center
Driive Help Center

Service Listing Mode

Not every business needs a routing form. If your customers already know what service they want, the service listing mode gives them a clean, simple way to pick a service and book — no questions up front.

How it works

When your booking page is set to service listing mode, customers see a list of your active appointment types displayed as cards. Each card shows:

  • Service name — The name of the appointment type

  • Description — A brief summary of what the service covers

  • Duration — How long the appointment typically takes

Customers click the service they want, and Driive takes them straight to the booking questions and time slot selection for that appointment type.

When to use listing vs. routing

Use service listing when...

Use routing form when...

You offer a small number of services (under 6-8)

You have a large or complex service catalog

Service names are self-explanatory to customers

Customers may not know what service they need

You want the fastest possible booking experience

You need to qualify leads before they book

You're just getting started with Driive

You want to capture detailed info up front

You can always switch between modes as your business evolves. Start with a listing and add a routing form later when you need more sophistication.

Setting up service listing mode

  1. Navigate to Setup > Routing Form in the left sidebar.

  2. Select the Simple Listing mode.

  3. Save your changes.

That's it. Your booking page will now show a list of your active appointment types instead of a routing questionnaire.

How the list is ordered

Appointment types appear in the order you've defined in your appointment type configuration. To reorder them:

  1. Go to Setup > Appointment Types.

  2. Drag appointment types to rearrange the display order.

  3. The booking page list updates to match.

Put your most popular services at the top so customers find them immediately.

Showing and hiding specific appointment types

Not every appointment type needs to appear on your booking page. You can control visibility per appointment type:

  • Visible — The appointment type appears in the service listing and is bookable by customers.

  • Hidden — The appointment type exists in your system (for internal use, manual scheduling, etc.) but doesn't show on the booking page.

To change visibility:

  1. Go to Setup > Appointment Types.

  2. Open the appointment type you want to adjust.

  3. Toggle the booking page visibility setting.

  4. Save.

This is useful when you have appointment types that your team creates manually (like "Follow-Up Visit" or "Warranty Call") that shouldn't be self-scheduled by customers.

Combining listing with direct links

Even in service listing mode, you can share direct links to specific appointment types. This skips the listing entirely and takes customers straight to the booking flow for that service.

https://book.driive.com/{your-org-slug}/{appointment-type-slug}

This is perfect for targeted marketing — include a direct link in an email about a specific service, and the customer doesn't have to browse the list at all.

Learn more in Booking Links and Sharing.

What's next

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