Appointment Types

Appointment types are the foundation of your scheduling setup. They represent the services your business offers — things like "Roof Inspection," "AC Repair," or "Plumbing Estimate." Every booking page, scheduling rule, and team assignment ties back to an appointment type.

In this section

Article	What you'll learn
Appointment Types Overview	What appointment types are, how they connect to the rest of Driive, and how to manage them from the list page.
Creating an Appointment Type	Walk through the creation wizard: name, description, icon, color, duration, and buffer settings.
Scheduling Settings	Configure duration ranges, buffer minutes, and booking windows to control when and how long appointments can be.
Team Eligibility	Assign which teams and team members can perform each service, including required constraints.
Booking Questions	Add questions to your booking form — text, select, photo upload, and more — with conditional visibility.
Lead Scoring and Qualification	Automatically score and qualify incoming leads based on their answers to booking questions.
Duration Rules	Set up variable-duration appointments that adjust automatically based on customer answers.
Notification Settings	Control which notifications are sent for each appointment type — confirmations, reminders, follow-ups, and more.
Troubleshooting Appointment Types	Fixes for common issues like types not appearing, questions not showing, and booking availability problems.

Where to go next

Booking Pages — Connect your appointment types to booking pages so customers can schedule online.
Teams and Users — Set up the teams and members you'll assign to appointment types.
Availability and Service Area — Define when and where your team is available for these services.